How do I return my order?
1. All items must be returned within 28 days, in perfect condition, unused, unwashed and with the tag still attached to the item in all original boxes and packaging. Should any item(s) not be in perfect condition upon receipt, Leona Lengyel will not accept them.
2. To return or exchange an item, please fill out the enclosed form. Please place this in with your return items.
3. We strongly advise that all goods be returned via a recorded method of delivery (i.e. Royal Mail signed for, Royal Mail Special Delivery or via a courier) and that you get a 'proof of posting' certificate from your Post Office or carrier. This will cover you if the goods are lost in the post. Leona Lengyel will not be held responsible for any returns that do not reach us and you will remain billed for lost items.
4. Leona Lengyel does not cover the cost of returns (unless stated otherwise). To do this we would have to increase the price of our products and we don't want to cost you more money by doing this.
Please send all returns to:
STUDIO 48. HILLTOP HOUSE
LONDON N6 5NW
Refunds will be processed within a maximum of 30 days after receipt. However we don't want to keep you waiting that long so it should be much speedier. You will receive an email to confirm once the refund has taken place but it may take a few days to show on your bank statement.
Exchanges will be dealt with as soon as we receive your returned goods. If the exchange is for something of a higher value we may require some of your card details again. Alternative products can be exchanged according to our stock availability. If we do not have the desired replacement you will receive a full refund and an email confirming this.
Sale and Discounted Items
Items on sale or discontinued items can only be returned within 7 working days starting the day after delivery to you.
Suspected Faulty Goods
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three month of purchase. Please note that all items that are damaged as result of wear and tear are not considered to be faulty. For all faulty items outside our Returns policy please contact firstname.lastname@example.org Once returned and authorized as faulty, we will reimburse your return postage fee up to the value of £7.50, back onto your card. For UK customers, please return any suspected faulty items via either Royal Mail Recorded, Signed For or Special Delivery.
Please note the following
We have made every effort to display as accurately as possible the colours of our products that appear on leonalengyel.com. However, as computer screens may vary, we cannot guarantee that your screen's display of any colour will be completely accurate. All scarves are hand crafted using the finest materials and paints. Please note that fine luxury textiles are not flawless.